RETURNS & EXCHANGES

RETURN & EXCHANGE POLICY

At WOODY, we offer refunds, store credit, and exchanges for eligible items.

Online Orders: Return or exchange requests must be submitted within 14 days of receiving your order.

In-Store Purchases: Returns or exchanges must be requested within 14 days of purchase.

Requests made 15–30 days after delivery for online orders or purchase for in-store transactions are eligible for store credit only. Refunds and exchanges are no longer available after the initial 14-day window, regardless of the reason for the return.

ELIGIBILITY REQUIREMENTS

Items must be unworn, unwashed, and in new condition.

All original tags must be attached.

Proof of purchase is required, such as a receipt, order confirmation email, or text confirmation.

Returns without valid proof of purchase cannot be accepted.

All returned items are subject to inspection. WOODY reserves the right to refuse any return or exchange that shows signs of wear, washing, alterations, damage, stains, odors, pet hair, or any condition inconsistent with its original condition.

ONLINE ORDERS

  • Please contact us before returning any items to receive approval and a WOODY return shipping label.
  • Each online order is eligible for one return or exchange request and one return shipping label only. All items you wish to return or exchange from the same order must be included in the same request and returned in the same package.
  • Additional return labels will not be issued for the same order.
  • Returns sent without our return shipping label will not be accepted.
  • Once your return request has been approved, the package must be shipped within 7 calendar days.
  • Original shipping charges are strictly non-refundable.
  • Items received through an exchange are final sale and cannot be returned or exchanged again.

IN-STORE PURCHASES

  • Items purchased in-store must be returned to the original purchase location.
  • Each item is eligible for one return or exchange only. Items received through an exchange are final sale and cannot be returned or exchanged again.
  • If an in-store return is approved to be sent by mail, a $4.95 return shipping fee will be deducted from the refund amount.

IMPORTANT

  • Sale items are final sale and cannot be returned, exchanged, or issued store credit.
  • To ensure fairness and consistency for all customers, we are unable to make exceptions to our return policy.
  • WOODY reserves the right to refuse any return or exchange that does not meet the requirements above.

DEFECTIVE OR INCORRECT ITEMS

  • If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery at info@woodyclothing.com with your order number and clear photos of the issue.
  • Please do not return the item before contacting us. We will review the issue and provide the appropriate resolution as quickly as possible.
  • Claims involving damaged, defective, or incorrect items are reviewed separately from standard return and exchange requests.

LOST, RETURNED & UNDELIVERABLE PACKAGES

  • Please ensure that your shipping address is correct before placing your order.
  • Customers are responsible for any additional shipping costs if a package is returned due to an incorrect or incomplete shipping address.
  • If you choose not to have the package reshipped, your refund will exclude the original shipping charges and any return shipping fees incurred.
  • If tracking shows “Delivered” but you cannot locate your package, please contact the shipping carrier before reaching out to us. We will gladly assist if additional information is needed.

INTERNATIONAL ORDERS

  • Returns, exchanges, and store credit are not available for orders shipped outside the United States.